Refund policy
Exchange Policy (Effective After Parcel Receipt – 3-Day Window)
Eligibility:
- Items must be purchased directly from our official store or website.
- Exchange requests must be initiated within 3 days of receiving the parcel.
Conditions for Exchange:
- Item must be unused, undamaged, and in original packaging with all tags intact.
- Proof of purchase (receipt/order confirmation) is required.
- Customized or personalized jewelry is not eligible unless there is a manufacturing defect.
How to Exchange:
- Contact our customer support via phone, email, or the exchange form on our website.
- Our team will provide a return shipping label (if applicable) and packaging instructions.
Exchange Options:
- Product of equal or lesser value: Price difference will be refunded.
- Product of higher value: Pay the price difference.
- Gift Card: Receive a gift card equal to the item's value for future use.
Shipping Costs:
- Covered by us if there's a manufacturing defect or error on our part.
- If the exchange is due to personal preference or size issues, the shipping costs will be charged to customer.
Exceptions:
- Earrings and hygiene-sensitive items are non-exchangeable unless defective.
Final Decision:
- We reserve the right to approve or decline exchanges based on item condition and policy compliance.
- Policy may be updated without notice—please check the latest version before initiating an exchange.
Refund Policy:
We strictly follow a no-refund and no return policy. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.
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